Privacy Policy

Last updated: 5 November 2026

AIvant Agency respects your privacy. This policy explains how we handle personal information when you use aivantagency.com.au or work with us. We aim to handle personal information in line with the Australian Privacy Principles.

Information we collect

We collect the details you give us, such as your name, email address, phone number, business name and the information you share in forms or messages. When you place an order, we collect billing details needed to process it. Card and payment details are handled by our payment providers, not stored by us. Our website may also collect basic technical information, such as browser type and pages visited, through cookies and similar tools.

How we use it

We use your information to respond to enquiries, provide and deliver our services, process payments, send project and service communications, and improve our website. We do not sell your personal information.

Who we share it with

We share information only where needed to run our business and deliver our services. This can include payment providers, hosting and email providers, software platforms, and trusted service providers who help deliver our work. Some of these providers may be located outside Australia. We may also disclose information where required by law.

Demos

Our website includes demonstration chatbots and voice agents. Please use fictional details when trying them, and do not enter real personal or sensitive information.

Cookies

Cookies help our website work and help us understand how it is used. You can control cookies through your browser settings, though some features may not work properly if they are disabled.

Keeping your information secure

We take reasonable steps to protect personal information and keep it only for as long as we need it for the purposes above or as required by law.

Access, correction and complaints

You can ask to access or correct the personal information we hold about you, or raise a privacy concern, by emailing info@aivantagency.com. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.